Many users of flagship smartphones like the Samsung Galaxy
S7 or Galaxy S7 Edge will panic if their smartphones get troubles. But now
there is good news because Samsung has a new version of its application,
Samsung + 3.0, which has been available in the Play Store. Some new features
have been pinned into this new version, including the features to help the
users of Galaxy devices, such as Live Support, Samsung Assist, On-Demand
Answers, and Device Diagnostics, as well as access to exclusive contents.
Live Support
This new feature is given to help consumers through live
video conversations as another option on the conversation via text and call
with a Samsung representative that had previously offered.
Samsung Assist
Consumers can get help to solve the problems remotely. By using
this feature, a Samsung representative can operate the device remotely and
resolve the problem. This procedure requires permit access from the user to
ensure unwanted access.
However, this feature is only available for the Samsung
Galaxy S7 and Galaxy S7 Edge. But don't worry because Samsung promises support
to other devices in the next few weeks through update that's provided by the
operator.
On Demand Answers
To accommodate the problems that are not included in the
existing solutions, Samsung provide this feature so that users can obtain the
guide based on the typical problem that's being faced.
Device Diagnostics
This feature is provided to help users to keep their device
battery in the best performance, and also conduct inspection toward the data, files,
memory, and device security.
In addition to the above four main features, Samsung also
provides tips and tricks panel that contains a collection of tips and helpful
guidelines relating to the Samsung Galaxy devices. Then there is also Community
3.0 feature that will become the main gateway access to the online community.
Samsung also sets up an exclusive access to exciting contents, such as
discounts, rewards, products and offers admission tickets for big events.